FAQs

Here are polished, customer-friendly FAQ answers that match a premium brand like Diyaara.

1. How can I amend my order?

If you need to make changes to your order, please contact us as soon as possible after placing it. While we'll do our best to accommodate your request, amendments can only be made if your order has not yet entered processing or production. Once an order has been processed, we may not be able to modify it.

2. How do I cancel my order?

Once your order has been placed, it is immediately forwarded for processing so we can ensure timely dispatch. As a result, we are unable to accept order cancellations.

Please note that Diyaara does not accept cancellations or returns. We encourage you to review your order carefully before completing your purchase.

In the unlikely event that you receive a damaged product, we will be happy to assist you with an exchange in accordance with our Damage & Exchange Policy.

3. What are my delivery options?

We currently ship all orders through our trusted logistics partners, DTDC and Delhivery, depending on your delivery location and service availability.

Once your order has been dispatched, you will receive a tracking link via email or SMS so you can monitor your shipment until it reaches you.

4. How do I return an item?

As most of our products are handcrafted, made-to-order, or carefully sourced, we do not accept returns.

However, your satisfaction is important to us. If your order arrives damaged during transit, we will gladly arrange an exchange after verifying the issue through our Damage & Exchange process.

If you have any concerns regarding your order, please don't hesitate to get in touch with our Customer Care team—we're always happy to assist.

5. Why isn't my discount code working?

If your discount code isn't working, please check the following:

  • Ensure the promotional offer is still valid and has not expired.

  • Verify that your order meets the minimum purchase value (excluding shipping charges), if applicable.

  • Make sure the code has been entered exactly as provided, without any extra spaces.

  • Remove the code, refresh the page, and try applying it again.

If your discount code is valid and you're still experiencing issues, please contact our Customer Care team, and we'll be happy to assist you.

6. How do I exchange an item if I receive a damaged product?

We take great care in packaging every order. However, if your item arrives damaged, please notify us within 24 hours of delivery.

To process your exchange request, kindly:

  • Record an uncut unboxing video from the moment you open the sealed package.

  • Share the video along with your order details within 24 hours of receiving your order.

You can contact us at:

WhatsApp: +91 8602086676
Email: diyaaraofficial@gmail.com

Once the issue has been verified, we'll be happy to arrange an exchange for the damaged item.

7. How do I confirm that my package arrived damaged?

To help us assess transit damage accurately, we kindly request that you:

  • Record a continuous, uncut video while opening your package, starting from the sealed outer packaging.

  • Share the video with us within 24 hours of receiving your order.

Please send the video to:

WhatsApp: +91 8602086676
Email: diyaaraofficial@gmail.com

Unfortunately, we may not be able to process damage claims without an uncut unboxing video or if the claim is reported after 24 hours.

This process helps us work efficiently with our logistics partners and ensures a fair resolution for our customers.