Returns & Refunds

Return & Exchange Policy

At DIYAARA, every product is thoughtfully handcrafted, carefully sourced, or made to order. Due to the unique nature of our collections, we do not accept returns, cancellations, or refunds once an order has been placed and delivered.

Returns

We do not accept returns for any product purchased from DIYAARA. We encourage our customers to carefully review product descriptions, dimensions, materials, finishes, and specifications before placing an order.

Exchanges

We offer exchanges only in cases where a product has been damaged during transit.

To be eligible for an exchange, the following conditions must be met:

You must notify us within 24 hours of receiving your order.
An uncut unboxing video must be recorded from the moment the sealed package is opened until the product is completely unpacked.
The unboxing video, along with your order number and clear photographs or videos of the damaged product, must be shared with us within 24 hours of delivery.

Without an uncut unboxing video, we will unfortunately be unable to process any damage claims or exchange requests.

Why We Require an Uncut Unboxing Video

We strongly encourage all customers to record an uncut unboxing video for every order they receive. This helps us verify transit damage accurately and enables us to resolve genuine claims fairly and efficiently.

Refunds

DIYAARA does not provide refunds for any orders.

If your damage claim is approved after verification, we will arrange a replacement or exchange of the damaged product, subject to product availability. Refunds will not be issued under any circumstances.

B2B & Bulk Orders

All B2B, wholesale, hospitality, corporate, custom-made, and bulk orders are final.

Due to the nature of these orders, no returns, exchanges, cancellations, or refunds will be accepted, including after delivery. Customers are requested to carefully review and approve all product specifications, quantities, finishes, dimensions, and other order details before confirming their purchase.