Shipping Policy

At DIYAARA, every order is packed with care and shipped from India to ensure your handcrafted products reach you safely. Since many of our products are handmade, vintage, oversized, fragile, or made to order, dispatch timelines may vary by product category.

Order Processing & Dispatch Time

Once your order is placed, our team will review the order details, prepare the product, and pack it securely for shipment.

Estimated dispatch timelines are as follows:

Product Type	Estimated Dispatch Time
Ready-to-dispatch products	7-10 business days
Homeware, décor, lighting, soft furnishings and accessories	7-10 business days, unless mentioned otherwise on the product page
Antiques, vintage pieces and furniture	10–15 business days
Made-to-order or customized products	Around 30 days, or as informed at the time of order
Bulk, corporate, hospitality or special orders	Timeline shared separately before confirmation

For some products, the exact dispatch time may be mentioned on the product page. In such cases, the product page timeline will apply.

You will receive an email notification and/or WhatsApp update once your order has been dispatched.

Shipping Time After Dispatch

After dispatch, most orders are delivered within 4–5 business days, depending on your location, courier availability, and the serviceability of your pincode.

Delivery may take longer for remote locations, large furniture orders, fragile products, weather disruptions, public holidays, courier delays, or circumstances beyond our control.

Shipping Charges

Shipping charges are calculated based on the order value and payment method.

Order Value	Prepaid Orders	COD Orders
Above ₹5,000	Free Shipping	Free Shipping (if COD is available)
₹4,000 to ₹5,000	₹250	₹370 (if COD is available)
Below ₹5,000	₹250	₹370 (if COD is available)

Shipping charges, if applicable, will be displayed at checkout before payment.

Free Shipping

DIYAARA offers Free Shipping on all prepaid orders above ₹5,000.

Shipping Partners

We ship through trusted courier and logistics partners based on product size, delivery location, and serviceability.

Our shipping partners may include courier services suitable for small parcels, fragile décor items, and larger furniture shipments. The final courier partner is selected by DIYAARA at the time of dispatch to ensure safe and efficient delivery.

We currently ship through DTDC and Delhivery.

Pincode & Region Coverage

We currently ship across serviceable pincodes in India.

Some remote areas, restricted delivery locations, or oversized/furniture shipments may require additional time or special logistics support. If your pincode is not serviceable, our team will contact you to discuss the available options.

For large furniture, antique, fragile, customized, or bulk orders, delivery availability and timelines may be confirmed separately before dispatch.

Order Tracking

Once your order has been shipped, you will receive a tracking update by email and/or WhatsApp. You can use the tracking details to follow your shipment status.

If tracking is not immediately active, please allow 24–48 hours for the courier partner to update the shipment information.

Packaging

We take special care while packing handcrafted, fragile, and premium home products.

DIYAARA uses secure packaging to protect products during transit. Wherever possible, we aim to use mindful and eco-conscious packaging materials. Some fragile or oversized products may require additional protective packaging to ensure safe delivery.

Delays

While we do our best to dispatch and deliver orders within the estimated timelines, delays may occur due to:

Courier or logistics delays
High order volumes during sale or festive periods
Public holidays
Weather conditions
Remote-location delivery constraints
Product customization or finishing time
Fragile or oversized shipment handling
Unexpected operational issues

In the event of a delay, our Customer Care team will keep you informed.

Damaged Package or Product

If your order arrives damaged, please contact us within 24 hours of delivery with:

Your Order Number
Clear photos or videos of the outer packaging
Clear photos or videos of the damaged product
An uncut unboxing video

This helps us verify the issue with our logistics partners and support you with an exchange.

Incorrect Address or Failed Delivery

Please ensure your shipping address, phone number, and pincode are correct when placing your order.

DIYAARA will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete address details. If a shipment is returned due to an incorrect address, customer unavailability, or refusal to accept delivery, re-shipping charges may apply.

Cash on Delivery (COD)

Cash on Delivery may be available only on selected products, order values, and serviceable pincodes. COD charges, if applicable, will be displayed at checkout.

DIYAARA reserves the right to disable COD for high-value, customized, made-to-order, antique, furniture, fragile, or bulk orders.

International Shipping

Currently, this policy applies to orders shipped within India.

For international shipping, bulk hospitality orders, export orders, or special requests, please contact our team before placing an order. Shipping charges, duties, taxes, customs clearance, and estimated delivery timelines will be shared separately.